EwigHost Knowledge Base

Managed WordPress Hosting

What is WordPress?

WordPress isn’t just for blogs anymore. WordPress is the most popular CMS in the world. WordPress powers more than 31% of the web. WordPress is a free open-source platform that lets you manage everything from a small personal blog to a large commercial site with hundreds of pages. What’more, WordPress is regarded as as the most user-friendly content management system currently available.

What is Managed WordPress Hosting?

Managed WordPress Hosting is the perfect solution for everyone who wants the power and simplicity of WordPress without the hassle of constant updates and technical adjustments. Our WordPress Hosting is designed for speed and reliability. With our Managed WordPress, you get already pre-installed WordPress, so you can start creating your own website easily. Moreover, you can take advantage of our Premium WordPress Support.

I don't know how to install a WordPress theme. Can you install a WordPress theme for me?

Yes! There are thousands of free and paid WordPress themes available on the market to choose from. You can choose any theme you want and we will install it for you. EwigHost Paid WordPress Installation Service is available during checkout.

How does you version of WordPress differ from regular WordPress?

Not at all! We install the latest version of WordPress, the very same one you’d download from WordPress.org. Installing WordPress updates regularly is essential to keeping your site secure. EwigHost will automatically updates WordPress to the latest version.

Can you install necessary WordPress plugins?

Yes! You’ll find a myriad of free and paid plugins for WordPress. We can install and activate any plugins you want. Or, you can order our set of 7 Must-Have WP plugins.

Can you build a WordPress website for me?

Yes! We offer custom WordPress Design Services to help you get online fast and easily. All our WordPress websites are fully responsive. Also, you retain all ownership rights to your website.

I already have a WordPress website. Can I move my WordPress website to EwigHost?

Yes! You can migrate your existing WordPress website to EwigHost WordPress hosting platform. Moving website hosting can be a complicated process. That’s why we offer website transfer. We’ll transfer all your data at no extra cost. Once your purchase is complete, just open a support ticket letting us know that you’d like to transfer an existing website to us!

Why choose EwigHost instead of other hosting companies?

Most hosting companies offer shared WordPress hosting, but not EwigHost! Our WordPress hosting is based on VPS servers, meaning you will have full root access to your website. Powered by SSDs, our Managed WordPress Hosting is optimized for unmatched speed and performance. Additionally, we take care of WordPress updates and security.

Managed WooCommerce Hosting

What is WooCommerce?

WooCommerce is the most popular eCommerce platform for building an online store. WooCommerce powers over 28% of all online stores. What’s more, it is regarded the most customizable eCommerce platform for building your online business.

What is Managed WooCommerce Hosting?

Managed WooCommerce Hosting is the best choice for those, who want to start their eCommerce store fast and easily. Along with unlimited hosting, automatic updates, you get pre-installed WooCommerce Storefront or Astra Theme.

Can you install a WooCommerce theme for me?

Our hosting solutions already include pre-installed Storefront or Astra Themes at no extra cost. If you want to install other WooCommerce template, you can take advantage of our paid WooCommerce Theme Installation Service. Our experts can install any WooCommerce template for you.

Can you help me to install important plugins?

At EwigHost, we do everything to help you build a successful eCommerce store. We provide a wide range of paid WooCoomerce services to save your time. Our WooComerce experts will setup all necessary free and paid extensions for your store, including payment, shipping and accounting integrations.

Can you build a WooCommerce store for me?

Yes! Our WooCommerce experts can help you to build, manage and optimize your eCommerce store. At EwigHost, we strive to provide the best possible customer experience. We offer professional WooCommerce Website Development Services to help you launch your online store as fast as possible. In addition, your eCommerce store will be fully responsible on all devices.

Can you speed up my eCommerce store?

Yes! Improving website performance and page speed is very important when building a successful eCommerce business. Our WooCommerce experts can optimize your eCommerce store to increase your conversions and sales. Moreover, you can use our SSL Installation Services to protect your eCommerce website and visitors’ data.

Does EwigHost offer WooCommerce Management & Maintenance?

Absolutely! At EwigHost, we strive to provide the best possible customer experience. That’s why we offer a wide range of WooCommerce Maintenance & Management services to meet any business needs & requirements. With our WooCommerce Maintenance & Support Services, you can focus on your business while we manage the rest.

Why choose EwigHost over other hosting providers?

Most hosting companies offer shared WooCommerce hosting, but not EwigHost! Our WooCommerce hosting is based on VPS servers, meaning you will have full root access to your website. Powered by SSDs, our Managed WooCommerce Hosting is optimized for unmatched speed and performance. Additionally, we take care of WooCommerce updates and security.

Premium WordPress Support

What kind of tasks can your WordPress experts do for me?

Our WordPress services include theme & plugin installation, database management, administrative update, website protection, express malware removal WordPress maintenance & more.

I have more than one website. Can you provide support for multiple websites?

Absolutely! But you need to order a separate plan for each website. However, if you have more than 10 sites, contact us and we will offer you a custom discount.

What are the benefits of WordPress Support?

Dedicated team of our WordPress experts save your time and give you peace of mind over almost all aspects your online presence. You don’t need to worry about any website issues. Let our WP professionals do the hard work for you!

How do I contact for WordPress Support?

After registration and payment, you get access to our WP experts. You can contact us via email, submit a contact form on website or open tickets anytime. We use a ticketing system to quickly respond to and solve your site’s issues as fast as possible.

How long does it usually take for my task to be resolved?

We respond to all requests within 4 business hours (often MUCH sooner) and strive to complete all requests within 8 business hours or less.

Can WP Premium Support solve my issues even if I am not hosted with EwigHost?

Yes, sure! You are not required to have EwigHost hosting services to use our WordPress support. Our WP experts do everything to help everyone solve WordPress issues fast and easily.

Do I need to sign a contract?

No. EwigHost WordPress plans can be billed either annually or monthly.

Do you manage WooCommerce websites?

Yes, our in-house experts specialize in Woocommerce Support & Management, as well.

Premium WooCommerce Support

What kind of tasks can your WooCommerce experts do for me?

Our WooCommerce services include theme & add-ons installation, eCommerce website protection, eCommerce speed & SEO optimization, express malware removal & WooCommerce maintenance & more.

I have more than one eCommerce website. Can you provide support for multiple websites?

Absolutely! But you need to order a separate plan for each eCommerce website. However, if you have more than 10 eCommerce sites, contact us and we will offer you a custom discount.

What are the benefits of WooCommerce Support?

Dedicated team of our WooCommerce experts will save your time and give you peace of mind over almost all aspects your online presence. You don’t need to worry about any eCommerce issues & integrations. Let our WooCommerce professionals do the hard work for you!

How do I contact for WooCommerce Support?

After registration and payment, you get access to our WooCommerce experts. You can contact us via email, submit a contact form on website or open tickets anytime. We use a ticketing system to quickly respond to and solve your site’s issues as fast as possible.

How long does it usually take for my task to be resolved?

We respond to all requests within 4 business hours (often MUCH sooner) and strive to complete all requests within 8 business hours or less, once we get all required details.

Can WooCommerce Premium Support solve my issues even if I am not hosted with EwigHost?

Yes, sure! You are not required to have EwigHost hosting services to use our WooCommerce support. Our WooCommerce experts do everything to help everyone solve WordPress issues fast and easily.

Do I need to sign a contract?

No. EwigHost WooCommerce plans can be billed either annually or monthly.

Do you provide eCommerce SEO & Speed Optimization?

Yes, our in-house WooCommerce experts specialize in eCommerce SEO & Speed Optimization.

VPS Hosting

What is VPS Hosting?

Virtual Private Server hosting, aka VPS hosting, is a website hosting environment that allows for resources such as RAM and CPU to be dedicated to your account. This is achieved by virtualizing a Dedicated server and splitting the resources amongst the users on that server. VPS is used to host data, websites and applications.

What is Self-Managed VPS?

Managed VPS comes with cPanel/WHM allowing you to easily manage your server. Self-managed VPS does not include a control panel, you can only manage your server via command line. That’s why self-Managed VPS is perfect for system administrators and developers who need a fast and flexible environment.

Do you offer cPanel/WHM Licenses?

Yes. You can order a cPanel/WHM license for every VPS hosting plan during checkout process.

What operating systems do you support?

At EwigHost, we support the following OS: CentOS, Ubuntu, Debian, FreeBSD and Windows.

Does EwigHost support Windows?

Yes! Windows is available on all our VPS hosting plans. You can order Windows during checkout process.

How long does it take to activate VPS?

Once we receive the order and payment, we activate VPS within 24 hours. Usually, it takes much less than 24 hours.

Where are your servers located?

Our VPS are located in California, Los Angeles and Newark, New Jersey. You can choose data centers during the checkout process.

Do you offer VPS in other locations?

At EwigHost, we offer data center locations on three continents. Besides USA, you can order VPS in the following locations: Canada, Italy, France, Finland, Germany, UK, Netherlands and Asia.

Dedicated Servers

What is Dedicated Hosting

A dedicated server gives you full control over your hosting. A dedicated server is much faster than other types of hosting because you’re not sharing resources like bandwidth or storage with other websites hosted on the same server.

Why choose a Dedicated Server?

Dedicated servers give you the ultimate in control, power and security. Dedicated servers are perfect for high traffic websites, large eCommerce stores, web applications and websites that requires a high-level of security.

Do you offer cPanel/WHM Licenses?

Yes. You can order a cPanel/WHM license for every dedicated server hosting plan during checkout process.

What operating systems do you support?

At EwigHost, we support the following OS: CentOS, Ubuntu, Debian, FreeBSD and Windows.

Does EwigHost support Windows?

Yes! Windows is available on all our dedicated server hosting plans. You can order Windows during checkout process.

How long does it take to setup my server?

Once we receive the order and payment, we activate dedicated servers within 24 hours. Usually, it takes much less than 24 hours.

Do you charge any setup fee?

We never charge any setup fees!

Where are your dedicated servers located?

Our dedicated servers are located in California, Los Angeles.

How many websites can I host on a dedicated server?

Our servers support an unlimited number of websites, domains and sub-domains.

Do you offer dedicated servers in other locations?

Besides California, you can order dedicated servers in Netherlands, Amsterdam.

SSL Certificates

What is an SSL Certificate?

SSL (Secure Socket Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. SSL Certificates protect sensitive information like names, addresses, passwords, credit card numbers.

How do I install my SSL Certificate?

If you want to buy an SSL Certificate, but you do not have the technical knowledge to generate and install it, we’ve got you covered. We offer SSL Installation & SSL Renewal Services. Sit back, relax and let our experts install your SSL for you!

Why an SSL Certificate is important for your company website?

Millions of online businesses and individuals use SSL Certificates to secure their websites. SSL Certificates protect their customers’ sensitive data, online transactions and prevent data theft. Also, SSL certificates help you gain visitors’ trust and sell more. An SSL certificate is necessary for eCommerce websites that accept online payments. In addition, Google gives a ranking boost to HTTPS/SSL websites.

How long does it take to issue my SSL Certificate?

The time it takes will vary depending on the type of SSL Certificate. Domain Validation certificates generally take up to 2 days, after owner approval, to be issued. Organization Validation certificates usually take up to three days, after owner approval, to be issued. Extended Validation certificates often take up to 10 days, after owner approval, to be issued. It may be longer if additional documents are required.

How will customers know my website is safe?

When a visitor enters an SSL-protected page on your website, their browser bar displays a padlock icon and the https:// prefix in the URL address.

What is a Wildcard SSL Certificate?

Wildcard SSL certificates secure your primary domain and multiple subdomains. In general, all Wildcard SSL Certificates included 3 subdomains for free. You can add up to 97 subdomains.

What is the difference between DV, OV and EV SSL Certificates?

There are three kinds of SSL certificates: Domain Validation (DV), Organization Validation (OV) and Extended Validation (EV). All SSL-protected sites display the https:// prefix in the URL address bar. Sites with EV SSL Certificate display a green browser bar to quickly assure visitors that the organization’s legal and physical existence was verified according to strict industry standards.

Does EwigHost sell Multi-Domain SSL Certificates?

Yes! Multi-Domain SSL Certificates and WildCard SSL Certificates are available for purchase. Domain SSL Certificates allow you to secure multiple domain names using only one certificate: yoursite.com, yoursite.co.uk, yoursite.org. And WildCard SSL Certificates which covers unlimited subdomains: payments.yoursite.com, login.yoursite.com, secure.yoursite.com.

Which SSL do I need?

Unfortunately, there’s no one-size-fits-all when it comes to SSL certificates. It depends on the type of your business and website. Do you need to protect personal, corporate website or eCommerce store? Our SSL plans display the purpose of SSL specific uses, including personal websites, small and medium businesses, corporate websites and eCommerce. Do you need to secure multiple subdomains? If yes, you need to consider WildCard SSL Certificates. Do you want to activate the green bar? In this way, you need Extended (EV) SSL.

Why should I buy an SSL Cerificate from EwigHost?

Our SSL Certificates offers up to 256-bit encryption- with highest possible levels of security for your customers. World’s strongest encryption will strengthen your company’s recognition and reputation. What’s more, you can take advantage of our SSL Installation & Renewal Services. We can generate and install SSL Certificates for you. No hassles.